Refund and Returns Policy

Effective Date: Dec,2024

 

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Return and Refund Policy below to understand how we handle returns and refunds.

 

1. Returns
We accept returns under the following conditions:

 

Eligibility for Return:

• Salad meal can be returned within 1 hour of the delivery.
• Salad returns can only be accepted if the product was damaged or incorrect. Due to hygiene and safety concerns, we cannot accept returns for opened food items.

 

How to Initiate a Return:
To return a product, please follow these steps:

• Contact our customer support team at palakwork58@gmail.com or (+91) 888-790-4712 within 30 minutes of receiving your order.
• Provide your order number and a brief description of the reason for your return.
• You will receive further instructions on how to proceed with the return.

 

Return Shipping:

The cost of return shipping is [covered by the customer / covered by us in certain circumstances].

 

2. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, a refund will be issued using the original payment method.

 

Eligibility for Refund:
Refunds will be processed only for eligible returns.
If your product is damaged, defective, or incorrect, we will offer a full refund or replacement at no additional cost.

 

Refund Process:
After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days, and the funds will be credited back to your original payment method.

 

Non-Refundable Items:
Certain products are non-refundable, including:
Gift cards or vouchers
Custom or personalized items

 

3. Exchanges

 

We do not offer exchanges. If you need a different item, please return the original product for a refund and place a new order.

 

4. Subscription Products

 

• Subscription Cancellations: If you wish to cancel your subscription, please do so before the next delivery is processed. Cancellations can be made by contacting customer support at palakwork58@gmail.com
• Subscription Refunds: For unused or unopened subscription deliveries, refunds will be processed for the remaining subscription period, provided the cancellation request is received before the next delivery is made.

5. Damaged or Incorrect Products

 

If you receive a damaged or incorrect product, please contact our customer support team within 1 hour of delivery. We will arrange for a return, replacement, or full refund depending on your preference.

 

How to Report Damaged or Incorrect Products:
Contact us at palakwork58@gmail.com or (+91) 888-790-4712
Provide your order number, details of the damage or error, and photos of the product (if applicable).
We will promptly resolve the issue and send you a replacement or refund.

 

6. Late or Missing Refunds
If you haven’t received a refund yet:

• Check your bank account or credit card statement again.
• If you still haven’t received it, please contact your payment provider. It may take some time before the refund is officially posted.
• If you’ve done all of the above and still have not received your refund, please contact us at [email address].

7. How to Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Bhukkhad Salad
Noida
palakwork58@gmail.com
(+91) 888-790-4712